After months of regular and largely uninterrupted cable television service my home Video On Demand access suddenly evaporated. Research on the regularly appearing error code showed that the problem occurred due to a weak upstream signal to the headend. As dealing with Comcast customer service rivals dental work, I tried several self-help options available on the web site, include several reset commands from the headend to my set top box. No luck. Step two involved multiple calls to Comcast to make the case for a premises visit. Understandably Comcast does not want to authorize a “truck roll” in light of the cost. So customer service representatives—all of them in the U.S. India and possibly China—forced me to make the case…
↧